Privacy Policy

WealthMetre ("we", "us", "our") respects your privacy. This Privacy Policy applies to all users of wealthmetre.com and our related services, and is aligned with India's Digital Personal Data Protection Act (DPDPA), 2023.

1. Information We Collect

Category	Examples
Identity & Contact	Name, mobile number, email, city/location
Financial Profile	Income type & amount, CIBIL score range, existing EMIs, loan requirement, property details
Documents	KYC documents, income proof, property papers submitted for loan processing (only when you choose to upload them)
Usage Data	Pages visited, chatbot conversation with Diva, device/browser information, cookies
Communication	WhatsApp, call, and email interactions with our advisors

2. How We Use Your Information

• To match your profile with suitable lenders using our AI-based recommendation engine
• To connect you with a human loan advisor for further processing
• To share your application details with the specific bank/NBFC you choose to proceed with
• To send updates on your loan application via call, SMS, WhatsApp, or email
• To improve our AI advisor (Diva), website, and lender-matching accuracy
• To comply with legal, regulatory, and audit requirements

3. Sharing of Information

We share your information only where necessary to process your loan request:

• With the bank/NBFC partner(s) you are matched with or choose to apply through
• With our channel partners (DSAs/connectors) only where relevant to your case
• With technology service providers who help us run our AI systems, strictly under confidentiality obligations
• With authorities, where required by law

4. Diva AI Chatbot & Automated Processing

Diva, our AI assistant, processes the information you share in conversation to shortlist lenders and qualify your loan requirement. Your consent is taken before Diva collects sensitive profile information, in line with DPDPA requirements. Automated recommendations are indicative and may be reviewed by a human advisor.

5. Cookies

Our website uses cookies to remember your preferences, understand site usage, and improve performance. You can disable cookies through your browser settings, though some features may not work as intended.

6. Data Security

We use reasonable technical and organisational safeguards — including access controls, encryption in transit, and restricted internal access — to protect your data from unauthorised access, loss, or misuse. No online system is 100% secure, and we continuously work to strengthen our safeguards.

7. Data Retention

We retain your information for as long as needed to process your loan request, maintain business records, and meet legal/regulatory requirements, after which it is securely deleted or anonymised.

8. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate information
• Withdraw consent for further processing (this may affect our ability to continue assisting with your loan request)
• Request deletion of your account and data

To request account or data deletion, visit our Delete Account or Data Deletion page, or contact us directly using the details below.

9. Fraud & Impersonation Warning

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.