Grievance Redressal Policy

Our commitment to resolving your concerns quickly and fairly - including how to escalate if you're not satisfied.

WealthMetre is committed to resolving every customer concern quickly, fairly, and transparently. WealthMetre is a brand owned and operated by Geeta Digital Solutions Private Limited (CIN: U46109RJ2026PTC116477), a company incorporated under the Companies Act, 2013, having its registered office at House No. 920, 7th Floor, Anchor Mall, Ajmer Road, Jaipur – 302006, Rajasthan (the "Company"). This page explains how to raise a grievance, our resolution timelines, and how to escalate if you remain unsatisfied.

1. Grievance Redressal Officer

NameSaurabh Acharya, Founder & CEO
Phone+91 7976218596
Emailinfo@wealthmetre.com
AvailabilityMon–Sat, 9 AM – 9 PM

2. How to Raise a Grievance

  • Call or WhatsApp us at +91 7976218596
  • Email us at info@wealthmetre.com with your name, mobile number, and details of your concern
  • Use the contact form on our website

3. Resolution Timeline

We aim to acknowledge every grievance within 24 hours and resolve it within 7 working days. In more complex cases, resolution may take up to 30 days from the date of receipt.

4. Escalation to RBI

If your grievance is not resolved within 30 days, or you are not satisfied with the resolution, you may escalate it to the Reserve Bank of India:
• RBI Complaint Management System (CMS): cms.rbi.org.in
• RBI Sachet Portal (for fraud/unauthorised lending complaints): sachet.rbi.org.in

5. Lender-Specific Complaints

WealthMetre operates as a Loan Service Provider connecting you with RBI-regulated banks and NBFCs. Complaints specific to a sanctioned or disbursed loan (e.g. disbursal delay, foreclosure charges) should also be raised with the concerned lender's own grievance officer, details of which are shared at the time of loan sanction.

6. Fraud & Impersonation Warning

WealthMetre representatives will never ask for your OTP, password, CVV, or card PIN over call, SMS, or WhatsApp. Please verify before sharing any sensitive information.

Grievance / Contact

Geeta Digital Solutions Private Limited (WealthMetre is a brand of the Company)

CIN: U46109RJ2026PTC116477

Registered Office: House No. 920, 7th Floor, Anchor Mall, Ajmer Road, Jaipur – 302006, Rajasthan

Email: info@wealthmetre.com

Phone: +91 7976218596

Website: www.wealthmetre.com